How do I go about booking an appointment in Ocho Spa?
You can either give us a call on 0141 353 1170 or email us letting us know what treatment you would like and what date and time you would like to come in. If possible, when emailing us please provide a contact telephone number in case we need to reach you quickly! Please give us as much notice as possible to avoid disappointment.
How long are special offers and vouchers valid for?
Any special offers purchased have a 6 month expiry date. Anything else has a 1 year expiry date.
What happens when I arrive at the spa?
If you are coming to us for a spa day, we will greet you at Ocho Spa, go through timings for your treatments and lunch if we have not already done so and ask you to fill out a consultation card. We will also provide you with your lunch menu at this point so we can have your lunch ready when you are! If you are coming to the spa for any other treatments, we will greet you at the spa and ask you to fill out a consultation card if it is your first time visiting us.
What happens if I need to cancel my appointment?
Don’t worry if you need to cancel your appointment, we just need 24 hours notice.
How many people can use my loyalty card?
Loyalty cards can only be used per person.
What do I do during the Spa Day?
Your day will be discussed with you beforehand so we know whether you would like your treatments in the morning or afternoon. We would usually arrange your lunch around this. We are normally flexible with times and will do our best to arrange the timings you would like.
What do I need to bring?
If you are coming to Ocho for a spray tan treatment, we would ask you to bring loose, dark clothing to wear when you leave the spa. We will provide you with disposable underwear to wear during the treatment but if you would like to bring your own that’s fine too! If you are coming for a pedicure or a file and polish on the toes, we would recommend you bring flip flops or any open-toed footwear to put on when you leave the spa as your nail polish will take some time to dry properly and this will avoid smudging.
Is there anything that will stop me having treatments?
When you arrive we will give you a consultation card to fill in which includes a small health questionnaire. We will go through this and make sure there is nothing that will contra-indicate the treatment. Most treatments can be carried out regardless, however there are a few conditions that we may have to take into consideration before we can safely carry out your treatment. These will be discussed with you privately by your therapist prior to your treatment.
Do I need any tests before coming for treatments?
We would ask that you have a skin patch test 24 hours prior to any tinting treatments, the semi-permanent Hollywood lashes and spray tan treatments if you have very sensitive skin. This is just so we can be sure that you will not suffer a reaction to any of the strong ingredients in these products.
When should I arrive at the spa for my appointment?
We would ask you to arrive about ten minutes before your appointment so that you have time to fill in a consultation card so this doesn’t eat into your actual treatment time.
What do I need to do to get ready for my treatment? Will I need to be fully undressed?
You don’t have to be fully undressed for any treatment if you don’t want to be. For all our massages we would ask you to keep underwear on, aside from the Hydrotherm where you can be fully undressed if you feel comfortable. All treatment times include dressing and undressing time. The therapist will always fully explain what you need to do to get ready before leaving you in the room.
Anything else I need to know?
We ask that you leave your mobile phones switched off so you can enjoy your experience as much as possible and relax fully. If you are a smoker, we are afraid we do not have a designated smoking area and we need to ask you to stand outside the spa.